Frequently Asked Questions
Do you ship nationwide? +
Yes, we ship to all regions of New Zealand. You can optionally select a tracked courier service. We also ship internationally, or you can pickup same day in Auckland.
How long does shipping take? +
Orders placed before 2pm dispatch the same business day. Most orders arrive within 1-3 business days depending on your location. International is longer.
What are your shipping costs? +
Shipping costs vary by order size and destination. Free shipping on orders over $150, within New Zealand only.
What is your return policy? +
Unopened items can be returned within 14 days for a full refund. Please contact us before returning.
Do you offer wholesale pricing? +
Yes, we offer wholesale pricing for salons, training academies, and bulk orders. Please contact us for details.
What brands do you stock? +
We carefully select premium brands, trusted by lash professionals, that we trust to use ourselves. We only sell products that we trust for use on our own customers! Visit our shop to see our current range.